Return & Warranty
Return & Warranty
Can I exchange my item for a different product?
Please Email/Live chat with your order number and what you would like to do:
Editing your order - Please let us know which items you would like removed or added to your order. If the package has been shipped and cannot be exchanged, please do not worry, please contact us for exchange/return service within 30 days after receiving the package and ensuring the integrity of the package.
How can I receive warranty assistance for cases that include a built-in tempered glass screen protector ?
Currently, the screen protectors included with some cases are not available for purchase separately.
While we do not purchase screen protectors for these cases individually, if you experience issues with the product or the screen protector, we would be happy to assist you further!
Simply contact our customer support team using the information below:
Are my screen glass films and cases eligible for the Winscase replacement program? How do I submit a claim?
Replacing glass screen protectors and cases just got easier! Whether you're experiencing app bugs, scratching surfaces, or cracking your phone while saving it, we've got you covered. Whatever the reason, we're now offering a full year of low-cost glass screen protector replacements and two years of case replacements. Tempered glass screen protectors and cases purchased from our official winscase.com store are eligible for replacement within one/two years of purchase if you encounter the following issues.
What you need to do:
1. Fill out the Contact Us form
2. Attach photos and descriptions of the specific damage to the tempered glass screen/protective case
3. We will discuss the replacement with you as soon as we receive the information.
For more information, please visit our glass replacement policy page and winscase mobile phone case warranty policy
What is the return policy for products purchased from the official winscase store?
We hope you enjoy your winscase products as much as we do.，Our official winscase store will have the same great 30 day return policy! Please contact us or read the return policy details
What should I do if I received a defective or damaged item?
We are sorry to hear that you’ve received your item in this condition. If your item arrived defective or damaged, please contact our Customer Support Team. We will assist you with a replacement through our Warranty Program as promptly as possible.
How long does it take for a refund to be completed?
Once the return package has been dispatched, please allow 15-30 business days for the normal shipping time plus 15-30 business days for the package to be received and processed by our returns team. The refund amount should reflect to the original method of payment within 5 business days of you receiving our refund confirmation email.
How can I check the status of my return?
You can contact our team, or you can check the status of the logistics return with your logistics tracking number in the logistics query system, you should be able to click into each item to see its progress.
How can I initiate a return?
Returning unwanted items is simple and easy! Please follow the steps below to return your item:
Click on the following link to visit our contact page: Click here
Enter the order number and email address associated with the order.
Let us know the item you want to return and enter the reason for the return.
We will provide you with return service as soon as we receive your email.
If you return the package. We'll take care of the rest! Once we have received and processed the returned package, we will confirm with you and you will receive a refund email notification shortly.
How do I initiate an exchange?
Replacing what you don't like/wrong is simple and easy! Please follow the steps below to replace your item:
Click on the following link to visit our contact page: Click here
Enter the order number and email address associated with the order. And fill in the replacement product and the reason for the replacement.
We will provide you with replacement service as soon as we receive your email.
Note that you need to read: Replacement Policy