FAQ's
FAQ's
Instant answers to our most popular customers questions.
What size Phone do I have?
Step 1 - Find your model number
You can find this by looking in your settings or by looking at your device.
view settings
Go to Settings > About phone. Details about your phone number, IMEI, model and serial number will be displayed on the screen.
Step 2 - Determine your device size
Enter your model number in the box provided and click Enter. You will then be directed to a new page with all the cases available for your device size!
Why isn't there my Phone model number?
When you select the product column on the order product page and there is out of stock, it means that the product has been sold out or we do not produce the model.
If you can't find a suitable style/model in the mall, please don't worry, you can contact our online customer service, social media and email consultation:support@winscase.com, we will provide you with more powerful help.
When are your office hours?
Customer Support Hours:
Monday to Saturday： HKT: 9:00-19:00 pm
Sunday：Closed
Logistics support：According to the regulations of most national post offices, is usually closed on weekends and holidays.
Please note: Orders placed on weekends and holidays will begin processing the next business day.
General transport and fast shipping difference?
Global general transportation timeliness reference:Logistics policy
Expedited shipping is usually 3-7 business days faster than regular shipping.
For details, please refer to the local logistics policy and customs clearance speed.
No notification about order notification？
Please use the usual contact email when ordering. When the order is completed, you will receive the order notification page and the follow-up logistics tracking number. If you are unable to inquire, please provide your name/email to our staff to inquire for you.Support: support@winscase.com
Currency Conversion
All prices listed on our website are in US dollars.
Usually our system will automatically switch the amount and language according to your IP, if you do not see the correct amount, please try to convert it by manually switching the currency button. When an order is placed, the total will be converted using the current exchange rate in your country. The total on your bank statement will accurately reflect the total in your country's currency.
If you need any further assistance please email: support@winscase.com
How to order
Please add the required products to the shopping cart, and the system will automatically discount according to your amount. Then click [CHECK OUT] to enter the information to fill in, confirm the shipping method and make payment.
How to get a discount code?
we have some promotions
1. All new users can enjoy a 10% discount coupon, please enter the coupon code in the order page: 10.
2. Free shipping on orders over $60,
3. Spend $90.00 to get 20% off
4. You can share, register and get more rewards