Shipping Information
How much will it cost to ship my order?
We offer regular ($7.99) and expedited ($12.99) shipping on all orders.
Ordinary transportation service time limit: 12-18 working days, the specific logistics policy of each country shall prevail.
Express shipping service time: 7-10 working days. For details, please refer to the logistics policies and customs clearance speed of each country.
When will my order ship out?
Orders will ship within 2 to 4 business days* of purchase. Please note that our warehouse is closed on holiday weekends and we are unable to deliver packages on these days.
Order cut-off time is 10:00 AM HKT, so any order placed after 10:00 AM HKT will be considered a next business day order. (Example: If an order is placed on Monday at 1:00 PM HKT time, it will be considered as a Tuesday order)
Orders placed on weekends or holidays will be considered next business day orders. (Example: If an order is placed on Saturday, it will be considered a Monday order)
It usually takes about 24-48 hours for any tracking service to update after your order has shipped. If after 48 hours your tracking information has not been updated, please contact our customer support team for further assistance.
Please note:
* If your order contains pre-ordered or backordered items, all items in the order will be shipped when available. (Split shipping not currently available) The availability of each item is mentioned on its product page.
Can you ship my order in batches?
Unfortunately, we are unable to split your order. We kindly ask you to pay close attention to the availability dates mentioned in pre-order or backorder product listings. Your order will ship once all items in the order are available.
If you would like certain items to arrive faster, we recommend that you place separate orders for those items, as orders containing pre-orders or backorders will not be shipped until all items are in stock.
What do I do if I didn't receive my shipment?
If you think that your package is lost or delayed, please contact our Customer Support Team with your order number, and we will review the information to see how we can best assist you. We want to ensure that all our customers are able to receive and enjoy their products, and we will try our best to make that happen!In the case that a shipment has been marked as delivered but not actually received, here are a couple things you can do before contacting our team:
- Check with your neighbors, building management, or security to see if they may have received it on your behalf.
- Contact your local post office as they may be holding the package at their facility following an unsuccessful delivery attempt.
I entered the wrong shipping address for my order. Am I able to change it?
If your order has not yet been processed in our shipping system, we may be able to modify your shipping address for you.If your order has already been processed for shipment or is already in transit, we unfortunately are not able to modify the shipping address. We kindly recommend that you contact your local post office to arrange for a possible address change or pick-up of the package. If you are unable to receive your package, please contact our Customer Support Team and we will do our best to assist you further.
Why am I being asked to pay additional charges for my international shipment?
Please be aware that when purchasing any item online, some or all of these items may not originate in your country. Therefore, these goods may be subject to customs duties, which are duties or taxes imposed on goods when they are shipped across borders. These fees are charged by each country and the selected courier company based on the value of the imported product.
Usually we will cover this cost for you. If your personal purchase value for the current day/month exceeds the local additional tax value, these additional costs will be charged by the carrier to the recipient upon delivery, and the recipient of the order will be responsible for any costs.
For any additional information or questions, please feel free to contact your local customs office.
What are the countries you are able to ship to? Can you ship to my location?
If the World Postal Service or FedEx are able to ship to your country, then we will be able to deliver the package to your address.
You can view available shipping methods and shipping cost estimates by adding the desired items to your cart and entering your shipping information during the checkout process. If you do not see certain shipping methods among the given shipping options, it is likely that the destination address you have provided cannot be reached.
Please refer to the following links for each shipping carrier's page for countries that are served：USPS Served Countries
Prevent Tax SMS Scams
Please note: If you are our member customer, when you get the order number successfully. You are not responsible for any duties or taxes. If the value of your personal purchases for the day/month exceeds local tax requirements, these additional taxes will be charged by the carrier to the recipient upon delivery and the recipient of the order will be responsible for any costs.
If the package is still in transit, you may receive an Email/SMS message regarding taxes. Please don't click. Please contact us immediately or contact local customs certification. Please do not pay anything without certification. (could be phishing or scam)