Order & Billing
How do I check my order status?
If you created an account with us, you can log into your account and on your dashboard go to "ACCOUNT". You will see a full history of your orders since the account has been active. You can find the shipping status and tracking number from there.If you do not have an account, please contact our Customer Support Team! One of our friendly and helpful agents will be more than happy to assist you.
How can I cancel my order?
We are sorry to hear that you are canceling our order!
To change or cancel your order, first locate the order confirmation email that was sent to you.
Forward this email to support@winscase.com and adjust the subject line to read "Order Cancellation Request" or "Order Edit Request".
Please email us your order number and what you would like to do:
Canceling an Order – Please let us know that you would like to cancel your order.
If the order cannot be cancelled, we can assist you with your return plan once the item has been delivered to you. You are more than welcome to return the package to us within 30 days of purchase for a full product refund.
Can I make changes to my order?
Please email your order number and what you would like to do with:
Editing your order - Please let us know which items you would like removed or added to your order. If the package has been shipped and cannot be changed, please don't worry, you will get 30 days no questions asked return service.
What payment options do you accept?
The payment options that we accept are:
- Credit Cards (Visa, Mastercard, Discover, and American Express)
- Debit Cards
- PayPal
At this time, we do not accept purchase orders, cash, check or money orders, nor do we offer any sort of layaway or COD service.
Why am I experiencing an error while trying to place my order or complete the transaction?
There may be several reasons to this. If you have encountered an error while purchasing, such as "Transaction declined, gateway rejected,” please try the following steps:
- Try using different web browser to place your order
- Make sure that the billing address is correct and any unit numbers are listed exactly how it was inputted in your banking records
- If you have moved within the last 5 years, it is possible it is not recognizing your new address
- Please verify with your bank or credit union if they support AVS
- If you are purchasing internationally, please verify with your bank or credit union if international purchases are permitted
We have found that these solutions solve a majority of our purchasing issues. If the issue is unable to be resolved, we recommend using the PayPal method of payment as it should not experience these issues.
Why am I seeing multiple charges on my credit card statement?
If there are any multiple charges showing on your bank statement, it is most likely pending charges that should disappear within 3-5 business days. No money has actually been taken out from your account for these pending charges.However, if these multiple charges do not go away after 5 business days, please contact our Customer Support Team and we will assist you further.
Do you have a tax exemption program? How can I enroll?
Good news! We do have a program for our winscase.com tax exempt customers!
In order to enroll in the Tax Exemption Program, please create an account with us and provide our Customer Support Team with the valid tax exemption document(s) along with the email address used to create the account.
Once we confirm the document(s) and account email address, we will make the necessary changes to your account, and any future orders placed under the account will be tax exempt.
