MacBook Series | Breathable And Beautiful Protective Case
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Estimated Delivery:Feb 28 - Mar 04
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Free Shipping: On all orders over $60
Notice: Depending on the phone model, the lens may be slightly different from the product picture. The picture is for display only.
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MacBook Series | Breathable And Beautiful Protective Case
How much will it cost to ship my order?
We offer regular ($7.99) and expedited ($12.99) shipping on all orders.
Ordinary transportation service time limit: 12-18 working days, the specific logistics policy of each country shall prevail.
Express shipping service time: 7-10 working days. For details, please refer to the logistics policies and customs clearance speed of each country.
When will my order ship out?
Orders will ship within 2 to 4 business days* of purchase. Please note that our warehouse is closed on holiday weekends and we are unable to deliver packages on these days.
Order cut-off time is 10:00 AM HKT, so any order placed after 10:00 AM HKT will be considered a next business day order. (Example: If an order is placed on Monday at 1:00 PM HKT time, it will be considered as a Tuesday order)
Orders placed on weekends or holidays will be considered next business day orders. (Example: If an order is placed on Saturday, it will be considered a Monday order)
It usually takes about 24-48 hours for any tracking service to update after your order has shipped. If after 48 hours your tracking information has not been updated, please contact our customer support team for further assistance.
Please note:
* If your order contains pre-ordered or backordered items, all items in the order will be shipped when available. (Split shipping not currently available) The availability of each item is mentioned on its product page.
Can you ship my order in batches?
Unfortunately, we are unable to split your order. We kindly ask you to pay close attention to the availability dates mentioned in pre-order or backorder product listings. Your order will ship once all items in the order are available.
If you would like certain items to arrive faster, we recommend that you place separate orders for those items, as orders containing pre-orders or backorders will not be shipped until all items are in stock.
What do I do if I didn't receive my shipment?
If you think that your package is lost or delayed, please contact our Customer Support Team with your order number, and we will review the information to see how we can best assist you. We want to ensure that all our customers are able to receive and enjoy their products, and we will try our best to make that happen!In the case that a shipment has been marked as delivered but not actually received, here are a couple things you can do before contacting our team:
- Check with your neighbors, building management, or security to see if they may have received it on your behalf.
- Contact your local post office as they may be holding the package at their facility following an unsuccessful delivery attempt.
I entered the wrong shipping address for my order. Am I able to change it?
If your order has not yet been processed in our shipping system, we may be able to modify your shipping address for you.If your order has already been processed for shipment or is already in transit, we unfortunately are not able to modify the shipping address. We kindly recommend that you contact your local post office to arrange for a possible address change or pick-up of the package. If you are unable to receive your package, please contact our Customer Support Team and we will do our best to assist you further.
Why am I being asked to pay additional charges for my international shipment?
Please be aware that when purchasing any item online, some or all of these items may not originate in your country. Therefore, these goods may be subject to customs duties, which are duties or taxes imposed on goods when they are shipped across borders. These fees are charged by each country and the selected courier company based on the value of the imported product.
Usually we will cover this cost for you. If your personal purchase value for the current day/month exceeds the local additional tax value, these additional costs will be charged by the carrier to the recipient upon delivery, and the recipient of the order will be responsible for any costs.
For any additional information or questions, please feel free to contact your local customs office.
What are the countries you are able to ship to? Can you ship to my location?
If the World Postal Service or FedEx are able to ship to your country, then we will be able to deliver the package to your address.
You can view available shipping methods and shipping cost estimates by adding the desired items to your cart and entering your shipping information during the checkout process. If you do not see certain shipping methods among the given shipping options, it is likely that the destination address you have provided cannot be reached.
Please refer to the following links for each shipping carrier's page for countries that are served：USPS Served Countries
Prevent Tax SMS Scams
Please note: If you are our member customer, when you get the order number successfully. You are not responsible for any duties or taxes. If the value of your personal purchases for the day/month exceeds local tax requirements, these additional taxes will be charged by the carrier to the recipient upon delivery and the recipient of the order will be responsible for any costs.
If the package is still in transit, you may receive an Email/SMS message regarding taxes. Please don't click. Please contact us immediately or contact local customs certification. Please do not pay anything without certification. (could be phishing or scam)
Return & Warranty
Can I exchange my item for a different product?
Please Email/Live chat with your order number and what you would like to do:
Editing your order - Please let us know which items you would like removed or added to your order. If the package has been shipped and cannot be exchanged, please do not worry, please contact us for exchange/return service within 30 days after receiving the package and ensuring the integrity of the package.
How can I receive warranty assistance for cases that include a built-in tempered glass screen protector ?
Currently, the screen protectors included with some cases are not available for purchase separately.
While we do not purchase screen protectors for these cases individually, if you experience issues with the product or the screen protector, we would be happy to assist you further!
Simply contact our customer support team using the information below:
Are my screen glass films and cases eligible for the Winscase replacement program? How do I submit a claim?
Replacing glass screen protectors and cases just got easier! Whether you're experiencing app bugs, scratching surfaces, or cracking your phone while saving it, we've got you covered. Whatever the reason, we're now offering a full year of low-cost glass screen protector replacements and two years of case replacements. Tempered glass screen protectors and cases purchased from our official winscase.com store are eligible for replacement within one/two years of purchase if you encounter the following issues.
What you need to do:
1. Fill out the Contact Us form
2. Attach photos and descriptions of the specific damage to the tempered glass screen/protective case
3. We will discuss the replacement with you as soon as we receive the information.
For more information, please visit our glass replacement policy page and winscase mobile phone case warranty policy
What is the return policy for products purchased from the official winscase store?
We hope you enjoy your winscase products as much as we do.，Our official winscase store will have the same great 30 day return policy! Please contact us or read the return policy details
What should I do if I received a defective or damaged item?
We are sorry to hear that you’ve received your item in this condition. If your item arrived defective or damaged, please contact our Customer Support Team. We will assist you with a replacement through our Warranty Program as promptly as possible.
How long does it take for a refund to be completed?
Once the return package has been dispatched, please allow 15-30 business days for the normal shipping time plus 15-30 business days for the package to be received and processed by our returns team. The refund amount should reflect to the original method of payment within 5 business days of you receiving our refund confirmation email.
How can I check the status of my return?
You can contact our team, or you can check the status of the logistics return with your logistics tracking number in the logistics query system, you should be able to click into each item to see its progress.
How can I initiate a return?
Returning unwanted items is simple and easy! Please follow the steps below to return your item:
Click on the following link to visit our contact page: Click here
Enter the order number and email address associated with the order.
Let us know the item you want to return and enter the reason for the return.
We will provide you with return service as soon as we receive your email.
If you return the package. We'll take care of the rest! Once we have received and processed the returned package, we will confirm with you and you will receive a refund email notification shortly.
How do I initiate an exchange?
Replacing what you don't like/wrong is simple and easy! Please follow the steps below to replace your item:
Click on the following link to visit our contact page: Click here
Enter the order number and email address associated with the order. And fill in the replacement product and the reason for the replacement.
We will provide you with replacement service as soon as we receive your email.
Note that you need to read: Replacement Policy
How to order
Please add the required products to the shopping cart, and the system will automatically discount according to your amount. Then click [CHECK OUT] to enter the information to fill in, confirm the shipping method and make payment.
How long does it take to process an order?
Orderswill ship within 2 to 4 business days* of purchase. Please note that our warehouse is closed on holiday weekends and we are unable to deliver packages on these days.
Ordercut-off time is 10:00 AM HKT, so any order placed after 10:00 AM HKT will be considered a next business day order. (Example: If an order is placed on Monday at 1:00 PM HKT time, it will be considered as a Tuesday order)
Ordersplaced on weekends or holidays will be considered next business day orders. (Example: If an order is placed on Saturday, it will be considered a Monday order)
It usually takes about 24-48 hours for any tracking service to update after your order has shipped. If after 48 hours your tracking information has not been updated, please contact our customer support team for further assistance.
Please note:
* If your order contains pre-ordered or backordered items, all items in the order will be shipped when available. (Split shipping not currently available) The availability of each item is mentioned on its product page.
What size Phone do I have?
Step 1 - Find your model number
You can find this by looking in your settings or by looking at your device.
view settings
Go to Settings > About phone. Details about your phone number, IMEI, model and serial number will be displayed on the screen.
Step 2 - Determine your device size
Enter your model number in the box provided and click Enter. You will then be directed to a new page with all the cases available for your device size!
Why isn't there my Phone model number?
When you select the product column on the order product page and there is out of stock, it means that the product has been sold out or we do not produce the model.
If you can't find a suitable style/model in the mall, please don't worry, you can contact our online customer service, social media and email consultation:support@winscase.com, we will provide you with more powerful help.
How to get a discount code?
we have some promotions
1. All new users can enjoy a 10% discount coupon, please enter the coupon code in the order page: 10.
2. Free shipping on orders over $60,
3. Spend $90.00 to get 20% off
4. You can share, register and get more rewards
